Job Description

Ready for a new challenge in a high-tech environment?

At DELTATEC, we’re driven by innovation. As a leading electronics design company in the imaging industry, we strive to push technological boundaries to create innovative products. Our expertise is not limited to a single field; it extends to diverse sectors such as space exploration, industrial vision, rail, medical, embedded … where we make a significant contribution to advancing humanity beyond the limits of our planet. Our impact is not only felt today but is also shaping the world of tomorrow.

Our main objective remains unchanged: to provide solutions tailored to the specific needs of our customers, whether in terms of hardware, software, or overall product design, particularly in the context of space missions.

DELTACAST.TV, our sister company, is an integral part of our mission. It dominates the professional video market, focusing on the development and manufacture of cutting-edge products. Even here, our commitment to excellence shines through, ensuring that every image we produce is in line with our commitment to state-of-the-art technology.

Complementing our family of companies, DELTACAST is dedicated to enhancing live sporting events with virtual graphics. While our focus may change momentarily, our dedication to innovation and excellence remains unwavering, captivating audiences worldwide with seamless visual enhancements.

➡️ Learn more: www.deltacast.tv

YOUR MISSION

The Customer Service & Order Management Specialist is a key point of contact between customers, internal teams, and external partners. The role ensures high-quality communication, smooth order processing, accurate administrative handling, and reliable follow-up across customer service, logistics, and internal coordination. This position plays a central role in maintaining customer satisfaction while ensuring operational accuracy and compliance.

Key responsibilities

Order & Logistics Management

• Handle the full customer order lifecycle, from order receipt through final delivery.
• Coordinate with supply and logistics teams to confirm delivery addresses and timelines.
• Maintain relationships with transport carriers and oversee shipment arrangements.
• Manage the logistics and administrative aspects of RMA (Return Merchandise Authorization) processes.
• Perform annual closing and reopening of the order process.

Customer Service & First-Line Support

• Answer and manage the company’s generic telephone line.
• Act as first point of contact for customer requests, providing initial support and directing inquiries to the appropriate internal teams.
• Ensure quality follow-up on customer requests through internal coordination.

Customer & Data Administration

• Create, encode, and maintain customer and contact records in the ERP system.
• Ensure accurate documentation, archiving, and data integrity.
• Create and manage customer access to the website download center, ensuring administrative compliance (including NDA validation).

Commercial & Compliance Support

• Follow up on commercial offers sent to customers.
• Handle reporting related to supplier licensing and ensure compliance with internal and external requirements.

Mailings & Communication

• Perform final quality checks on outbound mailings and communications before distribution.
• Manage and monitor generic company mailboxes, including responding to inquiries, setting out-of-office messages, and dispatching emails to the appropriate internal stakeholders.
• Ensure timely and professional communication with customers and partners.

Job requirements

YOUR PROFILE

• Bachelor’s degree or equivalent through relevant professional experience.
• Strong organizational and communication skills.
• Customer-oriented mindset with attention to detail.
• Ability to coordinate across multiple internal departments.
• Comfortable handling administrative, logistical, and customer-facing tasks.
• Experience with ERP systems and order processing is an asset.

Languages :

• English: mandatory (professional working proficiency).
• French: considered a strong asset.

What We Offer

• A dynamic, inclusive, and people-first culture
• Opportunities to work on exciting, impactful technologies
• A competitive salary package with extra-legal benefits (company car, meal vouchers, insurance…)
• A strong career enrichment program with continuous learning and development
• Up to 2 days/week of remote work (depending on role)
• Team events, family days, internal committees — we foster cohesion, fun, and well-being

Why Join DELTATEC?

Joining our team offers you the opportunity to contribute to innovative technological projects and benefit from our diverse expertise across multiple sectors. You will also become part of a cohesive community that values collaboration, mutual respect, and personal development.

At DELTATEC, our pride lies in our people-centered culture, valuing individuals, fostering mutual respect, and nurturing a harmonious work environment. This commitment to our teams is evident in our collaborative culture and our emphasis on strengthening cohesion. We place great importance on maintaining a balance between work and personal life, actively encouraging a supportive environment where every team member feels valued and appreciated. We believe that a satisfied and fulfilled team translates into quality service for our clients.

Additionally, we place a special emphasis on enjoyment and collaboration by organizing team outings, office gatherings, and family events. Our internal committees, made up of dedicated DELTATEC team members, constantly innovates to maintain our team’s motivation and cohesion!

If you are passionate about technology and eager to make a tangible impact in the field of imaging, while flourishing in an inclusive and supportive work culture, we invite you to join us at DELTATEC.

Your Application

Do you see yourself in this role? Curious to learn more?

Apply now — we’ll get back to you shortly!

Not the perfect match for you right now?

Let’s stay in touch! Submit a spontaneous application — we may reach out for future opportunities:

OUR RECRUITMENT PROCESS

We keep it simple, fast, and transparent — just the way it should be.